Dashboard

Overview of audio data collected this week across all locations.

Conversations

1076

weekend

+55% vs last week

Conversion Rate

24%

leaderboard

+3% than last month

Average Order

$48.54

store

+15% than last month

Employee Score

78%

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vs "Living Sales Script"

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Customer Objection Recognition

Objections and effectiveness of handling each

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Talk-to-Listen Ratio

Analytics Insights

Talking Listening

1,200,000 hours of audio has proven that talk-to-listen ratio is a key metric for closing in-person sales. When coupled with the correct number of questions in our Living Sales Script you'll move more product.

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Highlighted Interaction of the Week

 Steamboat  | Employee:  David  | Score:  90%

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New order #1832412, $67.90

22 DEC 12:08 PM

feedback
Missed an opportunity to offer upsell options

Consider demonstrating other product's uses for rockclimbing.

22 DEC 12:07 PM

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Verbal commitment to sale

22 DEC 12:06 PM

feedback
Missed an opportunity to qualify needs in the discovery phase

Consider relaying how this item will solve her son's rockclimbing problem.

22 DEC 12:01 PM

check
Engaged customer during discovery phase

"These would be great for your son while rockclimbing!"

22 DEC 12:01 PM

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Ideal opener used

"What caught your eye?"

22 DEC 12:00 PM